Terms & Conditions

Shipping

All orders to USA addresses are shipped USPS 1st Class mail (2 - 5 day typical delivery time). Orders are normally processed within 48 hours Monday through Friday.

Order Cancellation

You may cancel an order at any time until the point it is mailed out of the facility. After that, see Returns.

Returns

You may return a DVD order at any time. Call Tobin at TroutSupport prior to return 512-775-4728. With the DVD's we extend our Exclusive Gaurantee - If you don't feel you recieved the value you paid, then call us for a refund. For all other return request, call for information 512-775-4728... we wish to provide over the top customer service if at all possible try to make it easy for those few that didn't get the value they felt they paid.

Full Money Back

We’re not interested in taking anyones money, if you're a guide or extreme tournament level angler and you already know the material we'll give you a complete refund. We know anglers are at different levels and we’ve watched enough ‘crap’, and you have too. If you already know what’s in our DVDs, we’ll refund your money.
Second of all, our mission and promise is that you’ll be so happy with how much value you are receiving out of our courses that you’ll be our friend for life in a reciprocal, ‘mano- a- mano’ sort of way, and if at any time you are not 100% fully and totally blown away by what we have delivered to you in the form of training content, then we extend to you our complete money back guarantee (we were the first to offer anglers this guarantee) AND you can keep the any physical training course or DVD. Since you may be amongst the top 1% of anglers and already know a ton, and even the most expert fishing strategies, we suggest (if you actually are one of the less than 0.1% that have asked for a refund on a DVD or training course) giving that physical dvd to an underprivileged kid as a gift. Find a kid that doesn’t have access to, or their parents can’t afford, a boat, and give them that DVD. Yes, that’s right, let’s pay it forward; We'll refund you, and you get to give the gift that keeps on giving. If you don’t like the lures we suggest you give them away to underprivileged kids as well (we don’t refund lure or map purchases, but if you contact us we’ll do our best to help you catch fish with them and improve as an angler). Email or call us immediately if you ever want to connect with us - tobin@troutsupport.com

Legal

All of our educational products are just that, for education, and information. You should never rely on them to operate your boat and there’s never a guarantee that fish are tied up somewhere and you’ll magically catch limits the rest of your life from just watching them one time, or win tournaments, or become sponsored by the most lucrative fishing industry giants (although, truth be told, some of our customers actually have secured some pretty good sponsorships on their own, some are placing higher in tournaments after applying the materials successfully, and our training content is the #1 most plagiarized information in many different YouTube videos and other fishing training systems. I guess we’re supposed to be flattered; what I’m saying here is that if you’re interested in getting the best information out there to catch redfish and trout, TroutSupport.com is the place to get it directly from the source). The truth is that learning to fish is both one of THE hardest and most satisfying endeavors you’ll ever take part of as an outdoors person. You do agree that it’s 100% your responsibility to follow game laws, and operate your boat safely, and by purchasing any item from us you agree to hold us harmless from any and all liabilities based in whole, or in part, of any of the training content. TroutSupport.com reserves the right at any time to revoke and/or cancel anyones purchases or membership at any time, and for any reason, just or unjust. You also agree to not share files, logins, trade secrets, ideas, teachings, plegierize, or otherwise reword, wordsmith, or make your own dirivative content based on the files, documentation or information. Full legal terms

Effectiveness

You alone contain the ability to effectively implement the strategies in the teaching and informational content. Even if applied correctly, there is no guarantee implied or offered that the fish will cooperate. We see anglers all the time that watch the information but do not make a plan to effectively implement all the information and then they quickly revert back to their prior methods and they fail constantly and repeatedly and sometimes say the methods didn’t or don’t work.

Here are a couple of quick tips

Make a game plan from the material Understand what the weather will be for your day on the water and what that weather will cause in terms of your safety, enjoyment, and how it will effect fishing. Seriously, the fishing community looses boaters every year to weather in even the best powerboats, not to mention kayaks. Know the limits of your craft and wear a life preserver. Limit the amount of lures you are going to use for the day. Success is not about which lure, it’s about placing the right category of lure in front of feeding fish. Spend less time fishing with the wrong category of lure and less time changing baits. Similarly make a list from the material of what bait categories you should use for your fishing trip and stick to those. Keep it simple. Hunt the best structure, during the right time of year, with current in the area, and apply the ‘reading the water’ material from the videos to fishing that. Rinse and Repeat. One of the biggest mistakes by new comers is fishing too long where they are not getting any bites. Move to the next structure and continue to hunt the fish aggressively until you find the school or they quit bitting. Keep in touch with us and ask questions often. We are here for you!
Ready to go kick some @$$!!! Let’s get started on your journey Back to products !

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Our Happy Customers

Josh Brothers - Elizabeth River, Chesapeake, VA
Josh Brothers - Elizabeth River, Chesapeake, VA

Thanks for the information in the DVD. I caught my personal best( 28" 8.5 lbs ) by locating a pot hole on low tide in a small bay along the river shore. I was fishing a Z-Man scented paddler ...

Josh Rubbington - Naples, FL
Josh Rubbington - Naples, FL

Much like any fisherman who discovers something that WORKS and gives you a clear advantage, I have mixed feelings about sharing it with others... but I've learned the great majority of what ...

Bill Laminack - Panama City, FL
Bill Laminack - Panama City, FL

Yeah, by now all you you know that Tobin makes a great informative DVD, but what you may not have thought about is how much of the info shared works in other places besides Tx. I have been u ...

Ray Borries - Biloxi, MS
Ray Borries - Biloxi, MS

I ordered your Finding Trophy Trout video a few months back and loved it so i had to order this one too (Limits). I learned a lot about the habits and nature of big specks by first watching ...

Bryan Avilla - by Carl Avilla
Bryan Avilla - by Carl Avilla

I bought the 3 pack DVD's less than a month ago and every week seems to get better and better. We are catching consistenly more than ever. The DVD's have help me understand how and why the f ...

Todd Reed
Todd Reed

Just wanted to let you know, Thursday I caught my personal best speckled trout. 25.5" no boga to get the weight, but she was heavy. Caught her just like the DVD instructed along and several ...

Robert Buenrostro - Galveston, TX
Robert Buenrostro - Galveston, TX

Bought the DVD and first trip out popped my personal best so far. I used all the info from the video and bam she hit. Personal best so far. Good luck to all and have fun, this DVD is worth e ...

Buddy Kirkhardt - New Wave Taxidermy, Stuart, Florida
Buddy Kirkhardt - New Wave Taxidermy, Stuart, Florida

The Big Trout DVD definitely helped me think in new ways about the areas I fish. Was blessed with this 29' beauty on Memorial Day in 15' of water, at noon'.

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